HRIS Manager leading UKG system governance and HR technology optimization for global immigration processes. Collaborating with HR, Finance, IT, and business leaders to enhance HR technology platforms.
About the role
- Customer Delivery Manager managing complex data implementations for multiple clients. Collaborating with engineering and customer teams to ensure successful project delivery.
Responsibilities
- Drive Strategic Customer Relationships
- Partner with Account Leads to identify expansion opportunities and navigate commercial discussions.
- Act as the customer's trusted advisor; you’re the person they call when they need to understand what's possible.
- Translate customer business outcomes into scoped delivery work.
- Manage difficult conversations: scope changes, timeline pressures, technical limitations.
- Deliver Customer Implementations
- Ship Maxa's product with an exceptional customer experience that makes clients advocates
- Own the entire delivery cycle and lead multiple concurrent projects from kickoff to production
- Orchestrate cross-functional teams (Business Analysts, Analytics Engineers, BI Developers, DevOps) like a conductor leading an orchestra
- Scale Through Continuous Improvement
- Capture reusable patterns in our Playbook and turn every delivery into training data for the next
- Experiment boldly with AI and automation and find the workflows that 10x delivery speed
- Obsess over the metrics that matter: cycle time, first-pass quality, customer CSAT
Requirements
- 5-10 years delivering complex data/AI implementations (consulting, product delivery, professional services)
- Deep fluency with financial & operational systems (ERP, CRM, WMS) and operational processes (O2C, P2P, R2R)
- Technical fluency that earns engineers' respect : You can debate data models, challenge technical decisions with specificity, and understand table structures—not just high-level processes
- Comfortable in technical architecture discussions : You don't need to code, but you can hold your own in engineering war rooms and won't get steamrolled by technical teams
- Strong PMO fundamentals but you adapt frameworks to reality, not force reality into frameworks
- Bilingual (French & English)
Benefits
- 4 weeks vacation year one, 5 weeks thereafter
- RRSP contribution after 3 months
- On-site chef : three-course lunches for $12
- Stock options in a post–Series A high-growth AI company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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