IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
About the role
- Senior Technical Analyst providing hands-on technical leadership and assessment support for federal IT systems. Ensuring compliance and performance through independent verification and validation activities.
Responsibilities
- Plan, execute, and document independent verification and validation activities across the SDLC.
- Develop independent test plans, test cases, and verification procedures, including in-sprint, post-sprint, and pre-release testing.
- Review and assess system artifacts including requirements, design documentation, test results, release notes, and operations documentation.
- Participate in and support user acceptance testing (UAT) and release readiness reviews.
- Conduct technical assessments of system performance, scalability, reliability, and operational effectiveness.
- Evaluate compliance with federal IT policies, CPIC reporting requirements, and applicable OMB guidance.
- Identify technical risks, defects, and gaps; document findings and recommend mitigation strategies.
- Support configuration management activities, including change request analysis and CCB participation.
- Contribute to risk registers, dashboards, and technical sections of WAR, QSR, and risk reports.
- Provide technical input to executive briefings and leadership decision support materials.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
- 8+ years of experience supporting federal IT systems in a technical assessment, IV&V, or quality assurance role.
- Demonstrated experience performing independent system verification and validation.
- Strong understanding of SDLC methodologies, including Agile development practices.
- Experience conducting functional, regression, and performance testing.
- Ability to analyze complex technical issues and present findings clearly to both technical and non-technical stakeholders.
- Experience reviewing and validating system documentation and operational artifacts.
Benefits
- Private Health Insurance
- Paid Time Off
- Work From Home
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technician Support PLM in hybrid role for Visiativ, aiding SMEs in digital transformation and software use. Key responsibilities include support, ticket management, and incident resolution.
External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.
Join Genpact as a Junior Technical Remote Support Engineer, providing technical support in a fast - paced AI environment. Collaborate with teams to drive continuous improvement and customer satisfaction.
Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.
Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
Support Analyst for SAP Ariba at Vivo Care, assisting users and guiding technical issues. Focused on delivering effective solutions in a dynamic and collaborative setting.
Associate I providing Oracle GL Business/Technical support and month - end reporting according to US GAAP. Collaborating on data quality and regulatory compliance with financial operations.
Payment Gateway Technical Support Specialist ensuring smooth payment operations for growing Payment Service Provider. Involves system administration, monitoring, and technical support for payment gateway system.
Technical Support Specialist monitoring customer networks and systems at Guide Star. Troubleshooting alerts and providing IT technical support to ensure business objectives are met.