Director of Experience Product Management at TIAA, enhancing services for plan sponsors and consultants through strategic product leadership. Focused on client experience and innovation through AI.
About the role
- Senior Product Manager focusing on integrations for an AI platform enhancing customer experiences. Leading cross-functional teams to develop robust enterprise solutions in a fast-paced environment.
Responsibilities
- Engage with enterprise customers to understand their requirements
- Lead the design, development, and delivery of integrations
- Partner with engineering, sales, customer success, and other stakeholders
- Define and execute a multi-year product vision and roadmap
- Ensure integrations are built to scale with high reliability
- Provide input on architecture and feasibility
- Help build and grow the team, focusing on recruiting and mentoring
- Leverage customer feedback and analytics to enhance capabilities
Requirements
- Minimum of 7 years in a product role
- Proven track record of delivering scalable, complex integrations
- Proficiency in multi-tenant SaaS, support tools, or CRM services
- Strong technical knowledge in Generative AI, LLMs, and machine learning
- Experience in defining and executing a multi-year product vision
- Exceptional written and verbal communication skills
- Ability to navigate ambiguity and excel in a high-paced environment
- Strong strategic thinking and hands-on problem-solving abilities
Benefits
- Competitive salary
- Comprehensive benefits
- Offers Equity
- Offers Bonus
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