Systems Analyst I responsible for supporting critical operations and technology projects in São Paulo. Analyze logs, troubleshoot issues, and collaborate on system maintenance and improvements.
Responsibilities
Provide technical and functional support for corporate systems, ensuring continuity of operations.
Analyze and interpret system logs to identify and resolve issues.
Perform troubleshooting for medium- and high-complexity incidents (levels 2 and 3).
Monitor system performance and availability, recommending preventive actions.
Support acceptance testing of new features and fixes by executing functional and integration tests.
Ensure execution of backup routines and data recovery procedures.
Participate in technology project implementations, working alongside business units and vendors.
Document processes, solutions, and technical procedures.
Identify opportunities for continuous improvement in systems and processes.
Track requests and projects with vendors, ensuring deadlines, quality, and alignment with business requirements.
Collaborate with senior analysts on higher-complexity activities and support less experienced colleagues in problem diagnosis.
Requirements
Experience with corporate systems (SAP, Protheus, SISJURI, Dynamics 365 CRM).
Knowledge of Document Management systems (iManage) — desirable.
Basic database knowledge (SQL queries).
Experience with functional testing and support for system acceptance testing.
Familiarity with system integrations (APIs, web services, messaging).
Knowledge of ITIL or incident and problem management practices.
Ability to document technical and functional processes.
Experience working with software and service vendors.
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