Wholesale Operations Analyst ensuring operational excellence and compliance in U.S. and Canadian wholesale processes. Managing reconciliation challenges and serving as the primary SME for the North America Service Center.
About the role
- BDS Product Senior Analyst responsible for Royal Canin Order2Cash applications support in Europe. Aiming for efficient delivery value back to customers while fostering service enhancements.
Responsibilities
- Vendor Service Management accountable for service performance in region of accountability
- Establish reporting and governance in the area of accountability
- Run regular service reviews to check the service health, define and implement improvement actions when required
- Participate in and provide inputs for Regional/Global service reviews
- Manage vendor documents and invoices related to the service
- Build and develop relations with Vendor Service Managers and other service team members
- Serve as an escalation point if vendor escalation path appears not to be enough
- Make sure partner employees have all the accounts/accesses needed to perform their job
- Initiate and drive ideas for service improvement, better customer experience, automation, etc.
- Analyse the tickets to uncover trends, gaps, automation opportunities
- Perform customer experience studies to get feedback and initiate improvements
- Get regular feedback from Service Managers and other teams leads and drive service improvement initiatives
- Manage relations with regional and function stakeholders relevant to the service area
- Engage different stakeholder communities in Service Review and other service-related meetings
- Establish the business knowledge of the markets/functional areas in scope via partnering with various stakeholder groups and through other sources
- Understand business roadmap and needs, get involved in discussions to see how the team might support those needs
- Maintain knowledge of the service provided by the team
- Participate/lead activities related to transformation programs
Requirements
- Proven Service Management experience in complex environments/complex applications
- Experience in managing diverse stakeholder communities
- Vendor Management experience
- Good communications skills
- Continuous improvements mindset
- Good learning agility
- Proficiency in English, both written and spoken
Benefits
- Best-in-class learning and development support from day one
- Access to our in-house Mars University
- Industry competitive salary and benefits package including company bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Benefits Analyst responsible for optimizing employee benefit services at Michelin. Collaborating with HR and payroll teams to ensure high - quality benefit delivery.
Logistics Cost Analyst ensuring adherence to freight and logistical costs for a multinational agribusiness in expansion. Managing freight costs and logistics reports.
Board Certified Behavior Analyst (BCBA) providing family - centered support in Mount Pleasant, Michigan. Engaging with families and creating tailored behavior intervention plans to aid child development.
Junior Digital Media Analyst optimizing digital campaigns and reporting for NIO's communication team. Contributing to strategies that enhance media performance and reporting.
Digital Media Analyst responsible for monitoring KPIs and optimizing media campaigns at NIO. Collaborating with the Web Analytics team to ensure data integrity and effective reporting.
Júnior Analyst working with geospatial data, maps, and satellite images for Extractta's projects. Supporting data organization, analysis, and production at an expanding tech consultancy.
IT Support Analyst managing hardware and software setups and troubleshooting. Collaborating with teams and supporting customer service in a dynamic and innovative environment.
Marketing professional managing digital communication journeys using Salesforce Marketing Cloud at Vivo. Creating campaigns and segmenting audiences while ensuring delivery quality and performance analysis.
Analista de Planejamento e Controle de Produção na Construtora Tenda com foco em eficiência e qualidade na construção. Atuação direta em obras e planejamento de custos.