Product Manager supporting the development and delivery of RegTech solutions for compliance in financial services. Collaborating with regulatory experts and engineering teams to align product requirements with evolving regulations.
About the role
- Product Manager at Marisa.Care leading AI initiatives for front office solutions. Ensuring quality and performance metrics while overseeing project execution and team dynamics.
Responsibilities
- Lead a portfolio of AI-powered agents and automations applied to the front office (voice, text and WhatsApp), ensuring scalability, quality, governance and ROI (return on investment), with assisted operation when necessary (HITL – Human in the Loop: human handoff).
- Formal team leadership: people management, goals, rituals and performance; team formation and maturity development.
- Portfolio management and prioritization: translate business objectives into AI initiatives (impact on revenue, efficiency, risk), defining trade-offs and sequencing.
- End-to-end execution of AI projects: discovery → solution design → delivery → rollout → continuous improvement; coordination with Engineering, Data/AI, Security/Privacy and Operations.
- Quality and risk governance in AI: content and automation standards, handoff criteria, quality controls, audit, security and compliance.
- Performance and metrics: instrumentation and KPI management (e.g.: effective automation, handoff rate, resolution rate, conversion, satisfaction, efficiency gains, cost per contact).
- Executive communications: COMEX-ready narratives (COMEX: Executive Committee) including business case, ROI, risks, dependencies and rollout plan.
Requirements
- Solid experience in applied AI projects (especially communication and automation AI): conversational agents, intelligent automations, decision systems, personalization, etc.
- Experience in high-scale, results-oriented environments (e.g., fintechs, marketplaces, digital products, digital banks), with the ability to operate under ambiguity and at high cadence.
- Strong business and management foundation: prioritization, governance design, metrics-driven management, building business cases and decision-making.
- Ability to engage with technical teams (Engineering and Data/AI) without requiring a hands-on technical profile.
Job title
Job type
Experience level
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Not specified
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