About the role

Software Technical Analyst responsible for supporting and maintaining systems in wealth and asset management. Collaborating with business clients and internal teams for issue resolution and enhancement coordination.

Responsibilities

Support a wide variety of systems from a Level 2/3 perspective using DevSecOps and other methodologies.
Work with business clients, internal and external teams to debug or trouble shoot applications.
Investigate SQL stored procedures, VBA macros and Java scripts from a support perspective to debug issues or perform analysis and development for minor enhancements.
Coordinate and collaborate the development efforts with the development team for major enhancements.
Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team.
Remain current on standards, technologies, approaches and methodologies.
Consistently apply the concept of continuous improvement.
Document findings and processes as part of application support.
Gather and clearly document code changes for minor application enhancements and production defects.
Perform QA testing to validate expectation of code changes if needed.
Liaise between business users and IT internal and external teams.
Coordinate business users testing activity for application code changes.
Track and produce key metrics for the team and develop strategies to increase efficiency.
Ad hoc responsibilities as directed by management.

Minimum 2 years working experience supporting systems at Level 2 (support).
Experience with relational database structures and methodologies.
Proven ability to multitask both independently and within a team.
Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation.
Knowledge of financial services, specifically investment management.
Client and action oriented, takes initiative, creative and proactive thinker.
Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.
Effective English verbal and written communication skills.
Strong application development/programming skills.
Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution.
Work well independently as well as in a team environment as situation dictates.
Have strong knowledge with Batch monitoring tools such as CA Workload Automation (or related scheduling software), MS SQL / Oracle, Shell Scripting/ Power Shell / UNIX, Informatica development (or related ETL tools), Windows, Batch/Perl Scripting, ServiceNow / Jira / other workflow tools, MS Azure.

You'll be empowered to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.