Hybrid Software Technical Analyst

at Manulife

• Job title: Software Technical Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Java, SQL, VBA
• Location requirements: Hybrid, Quezon City, Philippines

About the role

• Software Technical Analyst responsible for supporting wealth and asset management applications in a hybrid work setup with a focus on client-oriented solutions.

Responsibilities

• Support a wide variety of systems from a Level 2/3 perspective using DevSecOps and other methodologies or support model as aligned by MBPS, Business Unit or Stakeholders
• Work with business clients, internal and external teams to debug or trouble shoot applications
• Investigate SQL stored procedures, VBA macros and Java scripts from a support perspective to debug issues or perform analysis and development for minor enhancements
• Coordinate and collaborate the development efforts with the development team for major enhancements
• Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team
• Remain current on standards, technologies, approaches and methodologies
• Consistently apply the concept of continuous improvement
• Document findings and processes as part of application support
• Gather and clearly document code changes for minor application enhancements and production defects
• Perform QA testing to validate expectation of code changes if needed
• Liase between business users and IT internal and external teams
• Coordinate business users testing activity for application code changes
• Track and produce key metrics for the team and develop strategies to increase efficiency
• Adhoc responsibilities as directed by management.

Requirements

• Minimum 5 years working experience supporting systems at Level 2 (support)
• Experience with relational database structures and methodologies
• Proven ability to multitask both independently and within a team
• Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation
• Knowledge of financial services, specifically investment management
• Client and action oriented, takes initiative, creative and proactive thinker
• Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.

Benefits

• Flexible work arrangements
• Professional development