Hybrid Process Design Analyst

at Manulife

• Job title: Process Design Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Lapu Lapu City, Philippines

About the role

• Process Design Analyst collaborating with Operational Excellence Team to drive transformation and improvement at Manulife. Supporting Canada Group Benefits Health & Dental Claims with process changes and training.

Responsibilities

• collaborating with the Operational Excellence Team to drive transformation and improvement to boost operational performance
• executing transformational process changes
• working closely with management teams to identify, lead, and implement process transformation initiatives
• supporting Canada Group Benefits Health & Dental Claims
• focusing on resolving processing challenges between C2 and V3
• understanding, analyzing and documenting processes
• conducting process walkthroughs and fact-finding sessions
• identifying process improvement opportunities
• developing recommendations and participating in solutions development
• working with Training Teams to understand process changes and update documentation
• providing support for project management activities including planning, scheduling, governance and execution to successful completion
• committing to self-development towards mastery of LEAN and Agile practices, tools and methodologies, project management principles and industry knowledge

Requirements

• Deep understanding of Canada Group Benefits Claims processing on Clients II and V3 tool
• Interest in process improvement (Six Sigma or prior experience is a nice-to-have, but not required)
• Relevant experience in process mapping and procedures documentation
• Contact center/Insurance Operations business knowledge and experience
• Analytical skills
• Understanding of the big picture, impact of issues/changes to the business
• Ability to work independently on multiple projects in a fast-paced environment
• Proven ability to create and maintain strong relationships across the organization at all levels
• Excellent presentation, facilitation, and communication skills
• Ability to effectively prioritize and manage expectations

Benefits

• empowering to learn and grow the career you want
• partner with you and provide on-the-job-training on process improvement and Agile and Six Sigma principles
• recognize and support you in a flexible environment where well-being and inclusion are more than just words