Quality Control Analyst performing laboratory analysis and sampling for pharmaceutical ingredients at Veranova. Ensuring compliance with quality standards and Good Manufacturing Practices in the development process.
About the role
- Analista de Customer Enablement managing onboarding and training programs at +A Educação. Responsible for ensuring knowledge governance and operational efficiency in a hybrid work environment.
Responsibilities
- Create and deliver enablement programs (30-60-90 day onboarding, refreshers, and role plays);
- Monitor customer interactions and identify knowledge gaps;
- Develop and maintain playbooks, scripts, and supporting materials;
- Ensure dissemination and adherence to the knowledge base;
- Keep performance support tools up to date (Bússola, checklists).
- **__Knowledge Governance area:__**
- Structure and maintain the organization’s single source of truth (taxonomy and versioning);
- Conduct periodic audits of the knowledge base;
- Orchestrate cross-functional collaboration;
- Collect information from subject-matter experts and translate it for operations;
- Define and maintain internal communication channels.
Requirements
- Knowledge management and corporate knowledge base curation;
- Instructional design and development of training paths;
- Proficiency in SharePoint, Power Automate and corporate wikis;
- Document management (taxonomy, versioning and auditing);
- Analysis of training and quality KPIs;
- Facilitation of in-person and remote training;
- Experience with customer service and back-office processes;
- Minimum 3 years of experience in training, quality or knowledge management in customer service/operations environments.
- **__Preferred qualifications:__**
- Experience in EdTech or B2B SaaS;
- Knowledge of agile methodologies;
- Experience with BI tools;
- Additional experience in instructional design or knowledge management.
Benefits
- Meal and food vouchers, and transportation allowance;
- Medical and dental insurance with monthly premiums 100% paid by the company;
- Childcare assistance for mothers;
- Wellhub (Gympass): access to over 250 activity types at more than 50,000 gyms;
- Performance Participation Program (PPR), aligned with achievement of targets and objectives;
- Day off during your birthday month to celebrate with loved ones;
- Education assistance for undergraduate, graduate and language courses, plus discounts at partner institutions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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