Key Account Manager at a London-based fintech company managing client relationships and support for card acquiring in payments. Collaborate across teams to ensure high satisfaction and compliance.
Responsibilities
Build, manage, and grow long-term relationships with clients.
Manage and expand relationships with existing clients, ensuring high satisfaction and retention.
Support pricing discussions, transaction volume forecasting, and contract negotiations.
Conduct documentation pre-checks and coordinate with compliance teams.
Oversee onboarding of new clients, ensuring smooth processes and compliance with regulatory requirements.
Represent the company at industry events, conferences, and trade shows to promote services and attract new clients.
Collaborate with internal teams (product, operations, compliance, finance) to ensure seamless service delivery and client success.
Requirements
2–3+ years of experience in the payments/fintech industry.
Solid background in card acquiring (mandatory).
Proven track record in client management, partnerships, or business development.
Strong understanding of payment processes, merchant needs, and industry regulations.
Excellent verbal and written communication skills in English.
Strong negotiation, presentation, and interpersonal skills.
Benefits
Competitive salary based on your experience and contribution.
Flexible working conditions (on-site Riga/hybrid)
Additional paid Wellbeing Days — take time for your personal needs, health check-ups, or simply to recharge Friendly and collaborative team — we value transparency, initiative, and support each other
Opportunity to grow together with the company and take on new responsibilities as we scale Startup environment where your voice matters and ideas turn into features fast
Travel opportunities to industry events and expos — travel with the team, meet the industry in person, and be where the action happens
Gifts from the company for work anniversaries and birthdays — because milestones matter, and we love celebrating them with you!
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