Audience Operations Assistant supporting data - driven marketing and audience strategy with S&P Global. Involves data management, reporting, and stakeholder collaboration.
About the role
- Technical Trainer at HomeMade delivering and evaluating training programs for customer experience improvement. Join a hybrid team making impactful changes in care and support sector.
Responsibilities
- Design and develop training materials, modules, and curriculums for new hire training, ongoing skill development, and product/service updates.
- Facilitate engaging and interactive training sessions for HomeMade team members in person and virtually to ensure comprehension and retention of key concepts and achievement of learning objectives.
- Regular assessments and evaluations should be conducted to measure training programs' effectiveness and identify areas for improvement.
- Stay updated on HomeMade processes, services, policies, and procedures to ensure accurate and relevant training materials.
- Proactively identify opportunities to enhance training programs, methodologies, and delivery techniques based on industry best practices and stakeholder feedback.
- Maintain accurate records of training activities, attendance, and performance metrics. Generate reports to track the progress and effectiveness of training initiatives.
- Uphold the requirements of your role in accordance with the Aged Care Act and Aged Care Quality Standards.
Requirements
- Proven experience in training coordination, delivery, evaluation and record-keeping.
- Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
- Excellent interpersonal skills and the ability to build rapport and trust with trainees and colleagues.
- Detail-oriented with strong organisational and time management skills.
- Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
- Self motivated and enjoy working in a team towards team goals, as well as individual deadlines and KPIs.
- HomeMade is a technology enabled business, therefore we need tech savvy people who love to learn new things.
- You need to be confident using Google suite, Salesforce, and cloud-based contact centre software, or can demonstrate an ability to pick similar systems up quickly.
- Experience in a customer service environment and knowledge of the aged care sector will be well-regarded.
Benefits
- Power your career ⚡️
- Access parental leave 👶
- Work with flexibility 🏠
- Flexi Leave Days 🌴
- Take a floating public holiday 🫶🏾
- Be rewarded 🏆
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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