Customer Site Support Technician coordinating biobank operations and anticipating customer needs. Performing tasks related to sample management and quality control at Princeton location.
About the role
- Suporte Técnico Júnior atuando com a plataforma de e-commerce Tray na LWSA. Envolvimento em atendimento técnico e análise de configurações com foco na satisfação do cliente.
Responsibilities
- Provide technical support to customers, guiding them on configurations and features of the e-commerce platform and integrations with ERPs, marketplaces, and other systems;
- Analyze potential issues in platform features or configurations, and in third-party integrations;
- Ensure the quality of technical support and customer satisfaction;
- Monitor and contribute to the performance indicators of the technical support team.
Requirements
- Good verbal and written communication;
- Patient and analytical;
- Detail-oriented;
- Proactive;
- Empathetic and courteous;
- Able to work in a team;
- Sense of urgency;
- Experience in technical support for software such as ERPs, automation tools, platforms, and others;
- Understanding of ERP integration flows and basic concepts of inventory, pricing, and invoicing processes;
- Basic knowledge of HTML, CSS, and online purchasing/checkout flows.
Benefits
- Health insurance;
- Dental insurance;
- Meal voucher / food allowance;
- Childcare assistance;
- Transportation voucher;
- Profit-sharing program (PPR);
- Day off during the birthday month;
- Life insurance;
- Wellhub;
- Férias&Co (travel benefit);
- 6 months maternity leave and 20 days paternity leave;
- Flexible schedule, 40 hours per week;
- Partnerships with various establishments and institutions in education, health, leisure, and entertainment;
- Complimentary product offers from LWSA.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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