Customer Service Representative handling order management for manufacturing company. Focused on maintaining customer relationships and processing orders efficiently.
About the role
- Application Support Specialist responsible for IT service management at Luminor, building a local banking champion. Supporting IT applications and collaborating with cross-functional teams for optimal functionality.
Responsibilities
- Support IT applications to resolve incidents and handle access management
- Develop and maintain IT services and IT Assets related documentation, knowledge, instructions and artefacts, including disaster and IT service recovery plans, root-cause analysis and third parties’ management.
- Analyzing and implementing IT service and process controls, and helping assess, identify, and mitigate potential risks.
- Support on the implementation of IT processes and respective controls within the area of responsibility, and report respective status and KPI-s.
- Prepare regular reports on IT services incidents, security, operations performance, utilization, license usage, risk assessments, and compliance for senior management and regulatory authorities.
- Coordinate IT Services security hardening and vulnerability management.
- Collaborate with cross-functional teams to resolve issues, improve system functionality, and develop best practices and standards.
- Training and mentoring on specialized technologies and tools and providing support as an SME to improve capabilities and processes.
- Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm and commitment.
Requirements
- 2+ years of experience in IT services management (ITSM) and production support
- Knowledge in Windows/Linux OS and/or AWS cloud for troubleshooting
- Critical thinking and problem-solving skills, with the ability to analyze complex situations and implement effective solutions
- Ability to communicate at all levels within the organization
- Experience in document management services is a huge plus
- Fluent English is required in spoken and written communication due to working on the Pan-Baltic level.
Benefits
- Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
- International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
- Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored
- More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
- Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
- Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
- Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
- Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
- Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
- Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
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