Senior Client Solution Manager building strategic partnerships and driving revenue growth on Pinterest. Seeking experienced digital advertising sales professional with strong relationship building skills.
About the role
- Solutions Engineer supporting enterprise customers with complex troubleshooting across AI video security platform. Acting as a liaison while collaborating with Sales, Engineering, and Product teams.
Responsibilities
- Lead complex, full-stack troubleshooting across the Lumana platform, spanning networking, hardware, software, and electrical components
- Act as a senior technical advisor to enterprise customers, providing best-practice guidance on architecture, deployment, and configuration
- Own high-impact customer issues end-to-end, driving resolution, root-cause analysis, and long-term prevention
- Partner closely with Sales, Engineering, and Product on pre- and post-sales technical engagements and escalations
- Influence product quality by testing new releases, identifying systemic issues, and providing actionable feedback to Engineering
- Communicate complex technical concepts clearly to customers and internal stakeholders, both verbally and in writing
- Author and maintain high-quality technical documentation, knowledge base articles, and internal runbooks
- Help design and implement scalable tools, processes, and workflows that elevate support maturity as the company grows
- Stay ahead of industry trends and emerging technologies within cloud-managed IoT, networking, and security
Requirements
- 5+ years of experience in technical support engineering, systems engineering, network engineering, or a related technical role
- Strong, hands-on expertise troubleshooting distributed systems across networking, hardware, and software layers
- Deep understanding of networking fundamentals, including TCP/IP, DNS, DHCP, NAT, VLANs, TLS/HTTPS, 802.11, firewalls, Ethernet/cabling, PoE, and Layer 2 networking concepts
- Experience working with Linux-based systems in production environments
- Proven ability to independently diagnose complex issues and drive them to resolution
- Strong written and verbal communication skills, with the ability to explain technical topics to both technical and non-technical audiences
- Customer-centric mindset with demonstrated ownership, prioritization, and follow-through in fast-paced environments.
Benefits
- Health & Wellness: Food allowance (10 biz)
- Time Off: 15 days Annual vacation, sick leave (paid from day 1), and all Chagim observed
- Financial: Keren Hishtalmut (Study Fund), equity in a fast-growing startup
- Flexible Work: Hybrid schedule with two remote days per week
- Work Setup: Office with equipment and fully stocked kitchen. Home office stipend also provided.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Solutions Architect designing and implementing complex solutions at MassMutual. Collaborating with teams to deliver technologies for sales and distribution processes enhancing business outcomes.
Oracle Applications Architect leading architecture, design, and optimization of Oracle ERP solutions at GDIT. Collaborating with teams to ensure safety and security of the nation through modernization efforts.
Solutions Architect leading Software Engineering for Chemistry Applications. Collaborating with engineers and stakeholders at leading chemical companies to enhance R&D processes.
Senior Manager leading design and implementation of integration solutions for enterprise systems at Simpson Thacher. Collaborating with teams to enhance scalability, security, and reliability.
Consulting Solution Architect developing comprehensive security solutions for CDW customers. Collaborating with sales and delivery teams to drive business growth in Hybrid Infrastructure services.
Senior Data & AI Solutions Architect at DXC Technology managing cloud data platforms and AI solutions. Leading architecture design, customer advisory, and implementation efforts in a remote capacity.
Solution Engineer Intern supporting sales engineering efforts and customer success for innovative automation solutions at Stonebranch. Collaborating with experienced engineers on technical evaluations and proof - of - concept projects.
Solutions Architect for NVIDIA's CPU platforms and LPU systems focusing on next - gen AI workloads. Collaborate with customers to enhance AI efficiency and optimize generative AI solutions through architecture and design optimization.
Data Science & Solutions Consultant blending data science and engineering to create impactful AI solutions at twomynds. Involves project development from PoC to live implementation.