Senior CX Operations Analyst driving operational rigor and insights for customer experience at LiveRamp. Collaborating across teams to enhance efficiency and implement AI - driven solutions in multiple cities.
About the role
- Strategy & Operations operator supporting and scaling HappyRobot's AI-driven business operations. Analyzing data, optimizing workflows, and collaborating on strategic initiatives in a high-growth environment.
Responsibilities
- Analyze operational data to identify trends, inefficiencies, and areas for improvement.
- Assist in process optimization, workflow automation, and operational efficiency.
- Support cross-functional teams with data-driven insights and reporting.
- Maintain and update internal dashboards, reports, and documentation.
- Help streamline internal processes across finance, sales, procurement, and customer support.
- Collaborate with teams to improve business operations and efficiency.
- Assist in project management and execution of strategic initiatives.
- Support contract management and procurement workflows, ensuring compliance and efficiency.
- Contribute to go-to-market operations by improving coordination between sales, finance, and legal teams.
- Ensure data accuracy and integrity in operational systems.
Requirements
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency in Excel/Google Sheets (SQL, Python, or BI tools are a plus).
- Excellent organizational and communication skills.
- Founder Mindset - You're here for a reason and ready to take risks for something unknown.
- Ability to work in a fast-paced, dynamic environment.
Benefits
- Opportunity to work at a high-growth AI startup, backed by top investors.
- Rapidly growing and backed by top investors including a16z, Y Combinator, and Base10.
- Ownership & Autonomy - Take full ownership of projects and ship fast.
- Work With the Best - Join a world-class team of engineers and builders.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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