Hybrid Technical Support Analyst

at Lincoln Property Company

• Job title: Technical Support Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $70,000 - $75,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Technical Support Analyst for Lincoln Property Company providing first-line support for WorkSpace management system. Ensuring customer satisfaction with timely resolution of technical issues.

Responsibilities

• Provide first-line technical support to customers using WorkSpace, a property and facility work order management system.
• Respond to support tickets in a timely manner.
• Research and resolve technical issues using problem-solving techniques.
• Reach out to customers via phone and host web conferences as needed.
• Create and build out new properties on the WorkSpace platform as requested.
• Maintain accurate and up-to-date records of properties and facilities within the system.
• Document all customer interactions and technical issues in the ticketing system.
• Identify areas for improvement in the support process and provide feedback to the team.

Requirements

• Bachelor’s degree in related field
• 2 years of experience in technical support, software administration, or IT helpdesk roles
• Strong understanding of user access management and permissions
• Experience working with property management or facility management software is a plus
• Basic knowledge of accounting workflows (preferred but not required)
• Ability to analyze and resolve import errors and software configuration issues
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to follow procedures
• Ability to work independently and collaboratively in a fast-paced environment