Business Analysis Manager at Capital One applying strategic and analytical skills to address company challenges. Collaborating with teams to shape the future of the Global Payment Network.
About the role
- Field Provider Manager at Lowe’s managing relationships with Independent Service Providers across multiple markets. Conducting B2B meetings and overseeing service quality and provider performance.
Responsibilities
- Own the relationship with the local Independent Service Providers (ISPs)
- Conduct regular B2B meetings, reviewing program metrics and performance relating to the Independent Service Providers
- Develops and discusses improvement plans as needed to meet service and quality goals
- Manage the relationship and performance of the service provider network through direct interaction with the service providers and B2B meetings
- Oversee service quality through regular interaction including jobsite inspections, service provider meetings, and reviewing customer satisfaction and capacity metrics
Requirements
- Bachelor's degree in business or related field or equivalent experience
- 3 year's related industry experience (installation service or home improvement industry)
- 3 year's demonstrated experience working with Independent Service Providers to deliver best in class customer experiences through oversight of program metrics
- Active applicable Trade or Business License (e.g. General Contractor license, Lead Paint Certification)
Benefits
- Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing
- Opportunities to grow their skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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