Senior Account Manager managing multiple client accounts and coordinating internal teams for a medical communications agency. Ensuring project delivery aligns with client strategies and managing financials effectively.
About the role
- Account Manager responsible for managing renewals and expansions with Mid-Market customers at Loopio. Building relationships and driving customer success within a fast-growing company.
Responsibilities
- Leading end-to-end conversations around Renewal negotiations and Expansion opportunities with your portfolio of Mid-Market customers (500-2,500 Employees).
- Build meaningful relationships with Loopio customers at all levels through engaging emails, phone calls, video, and in-person meetings.
- Partner closely with Customer Success Managers to understand customer adoption of Loopio, develop thoughtful pricing strategies, and identify expansion opportunities.
- Negotiate contract terms and pricing with guidance from relevant internal departments and management.
- Respond to customer requests for additional users and other upgrades outside of their renewal process.
- Conduct discoveries and online demonstrations of the Loopio platform to additional user groups that may be interested in expanding their Loopio usage.
- Maintain and update account information in Salesforce & Gainsight; close renewals and expansions in a timely manner.
Requirements
- 3+ years of experience in an Account Manager, Account Executive, or similar role, preferably in B2B SaaS.
- Proven track record of developing sales opportunities and managing complex deal cycles.
- Experience growing and maintaining relationships with named accounts across different verticals in Financial Services, Technology, and Business Services.
- Ability to develop relationships with senior leaders and C-level executives.
- Experience using a dynamic tech stack including Salesforce and Gainsight.
Benefits
- Health and wellness benefits starting day 1️⃣ with Loopio.
- Professional mastery allowance for more learning support.
- Flexible co-working locations available in ON and BC.
- Remote setup with a MacBook laptop 🍏, phone/internet subsidy, and WFH budget.
- Supportive culture promoting connections in a remote-first environment.
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