Quality Assurance Officer driving exceptional training performance within the logistics industry. Championing QA, conducting audits, and coaching trainers for continuous improvement.
Responsibilities
Championing QA excellence by monitoring, planning and evaluating trainer performance, observation reports and audits to uphold QMS standards.
Coaching and developing internal and associate trainers to deliver outstanding learning experiences.
Driving training consistency by ensuring delivery quality aligns with defined standards - and offering support where improvements are needed.
Acting as a transport compliance SME, advising on key legislative aspects and supporting the creation and upkeep of high‑quality training resources.
Leading on QA auditing, preparing accurate reports (including NCCI) and managing observations aligned to the QA audit plan.
Spotting trends and opportunities, sharing insights to help the Support Services Manager and wider team continuously improve.
Supporting course accreditation, re‑approvals and ensuring our training products stay current, compliant and competitive.
Driving data‑led success by ensuring our training programmes reach the right people and deliver real impact.
Living our values – Excellence, Dynamism, Togetherness and Reputation – in everything you do.
Requirements
Level 4 Certificate in Education and Training.
Proven experience in Quality Assurance and training delivery, especially around training performance and product audit standards.
Strong understanding of ISO QMS, instructional design and effective adult learning.
Excellent communication, organisation and planning skills, with exceptional attention to detail.
Confidence working independently, prioritising workloads and meeting deadlines.
Strong customer focus and the ability to convey information clearly and concisely.
Up‑to‑date knowledge of transport compliance legislation.
A proactive mindset, eagerness to learn and passion for delivering exceptional training.
Flexibility to travel across the UK.
Benefits
25 days of annual leave plus bank holidays
Christmas Working Arrangement for extra days off during the festive period
Health Cash Plan for all employees and Private Medical Insurance for managers
Employee Assistance Programme and Mental Health First Aiders
Enhanced Family Leave policy
Flexible and remote working arrangements
Two paid days off per year for charity or volunteering work
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