Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Success Assistant managing client relationships and ensuring proactive support and satisfaction. Engaging clients for feedback and collaborating to elevate service quality.
Responsibilities
- Work in an outbound customer contact hub, ensuring a customer-centered approach throughout the entire service usage journey.
- Perform proactive outreach, offering personalized solutions that meet each customer's specific needs and contribute to restoring the company's reputation.
- Monitor feedback to identify opportunities for improvement and resolve customer dissatisfaction.
- Collaborate with different departments to implement strategies that enhance the customer experience and strengthen the brand image.
Requirements
- Education: Bachelor's degree completed or in progress; degrees in related areas are a plus.
- Experience: Background in Customer Relations, Customer Success, or post-sales support.
- Retention: Ability to retain customers through continued product or service use and to improve perception through service interactions.
- Special Cases Handling: Experience managing high-touch clients and delicate situations.
- Knowledge: Familiarity with best practices focused on Customer Experience and a customer-centric culture.
- Technical Skills: Intermediate knowledge of Microsoft Office.
Benefits
- Profit sharing
- Meal allowance
- Meal voucher
- Health insurance
- Dental insurance
- Gympass
- Private pension plan
- Transportation allowance
- Allya
- Unlimited access to a variety of courses through our Localiza University
- Internal training and development programs
- Discounts on vehicle purchases and rentals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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