Commercial Manager roles focused on driving performance and value in Central Services. Overseeing commercial activities, contracts, and financial performance with operational team collaboration.
About the role
- Service Manager driving service excellence while managing client relationships at Lloyds Banking Group. Leading enhancements and strategic developments for the Private Cloud service management.
Responsibilities
- Lead opportunities and enhancements within the existing partner commercial arrangements, and the development of new contracts in conjunction with Global Sourcing & Supplier Management
- Manage important client relationships under the supervision of senior colleagues or coordinate relationship management with a group of more transactional clients and customers
- Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with support
- Develop and/or deliver budget plans for own area with guidance from senior colleagues
Requirements
- Proven Service Management experience with supplier/partner relationships
- Confidence to connect with and influence internal customers and external partners at all levels within the organisation.
- Experience working in a fast-paced IT organisation and resilience when faced with conflicting priorities.
- Boldness to challenge the status quo in order to guarantee the best possible customer outcomes
- Confidence in leading and controlling large meetings
- Ability to lead and progress a workload independently
- High level of care and a precise attention to detail
- Ability to deal with challenge, maintaining an independent view of the circumstances
- Knowledge of Cloud Platforms
- Strong understanding of data analysis, insight, and presentation.
- Oracle Cloud@Customer / Oracle Database@Azure CaaS, IaaS, AVS (Azure VWware Solution)
- Power BI & Power Automate
- ITIL experience/qualifications
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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