Director developing and marketing differentiated investment insights for Columbia Threadneedle Investments. Collaborating across teams to produce actionable thought leadership for clients in North America.
About the role
- Director of Infusion Intake at LivWell Infusions optimizing patient referral management. Leading and mentoring a team of intake specialists for healthcare operations excellence.
Responsibilities
- Lead, mentor, and develop a team of 20+ intake and referral specialists, with direct oversight of two Assistant Managers, fostering a culture of accountability, collaboration, and continuous improvement
- Design, implement, and maintain standardized operating procedures (SOPs) to ensure consistency, compliance, and efficiency across all intake processes
- Establish, track, and report on key performance indicators (KPIs) related to referral processing, turnaround times, and accuracy
- Analyze performance data to identify trends, gaps, and opportunities; proactively refine workflows and KPIs to improve outcomes
- Partner with the clinical, billing, and operations teams to streamline referral-to-treatment workflows
- Act as a subject matter expert for referral intake processes and serve as a key stakeholder in system implementations or upgrades
- Develop and deliver training programs to ensure team competency and adherence to SOPs
- Forecast additional staffing needs based on current referral trends and workload capacity
Requirements
- 5+ years of experience in healthcare operations, infusion services, or referral/intake management
- 3+ years of leadership experience managing large teams (15–20+ employees)
- Proficiency in all Microsoft Office applications, particularly MS Excel
- Proven experience developing SOPs, KPIs, workflow optimization, and performance dashboards
- Strong analytical skills with the ability to translate data into actionable plans
- Experience with EMR systems and referral management platforms
- Deep understanding of payer requirements, prior authorizations, and infusion workflows preferred
- Excellent communication, leadership, and process management skills.
Benefits
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
- Training & development
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