Programme Delivery Manager leading and delivering projects at Manchester Airport. Ensuring performance against cost, schedule, and quality while managing a team of Project Managers.
About the role
- Senior Delivery Manager leading implementation of solutions in regulated clinical trials. Collaborating with cross-functional teams to ensure timely delivery and compliance with high standards.
Responsibilities
- Own end-to-end client delivery from SoW handover through implementation and closure, delivering to agreed scope, milestones, quality, and SLAs.
- Manage multiple concurrent clinical trial implementations (and site activations), balancing delivery priorities, timelines, and resourcing across customers.
- Translate SoWs into clear delivery plans, managing milestones, dependencies, risks, resourcing, and change control.
- Maintain delivery artefacts and act as the single source of truth for delivery status and reporting, and supporting decision- making.
- Coordinate cross-functional and operational dependencies (e.g. compliance, operational readiness) to ensure smooth execution.
- Act as the primary day-to-day point of contact for pharma and CRO stakeholders, clarifying requirements, setting expectations, and delivering Little Journey’s solutions through configuration and bespoke implementations.
- Build strong, trusted relationships with senior stakeholders that sustain momentum and customer satisfaction.
- Advocate for customer needs internally, balancing feasibility, timelines, and scope with Product, Engineering and other teams.
- Establish effective sync and async ways of working across internal and external stakeholders, proactively managing dependencies and unblocking issues.
- Drive successful activation and adoption across your portfolio, leading site training, onboarding and launch activities within project timelines.
- Monitor post-activation performance (participant usage, adoption and other metrics) and deliver targeted interventions where sites are off track.
- Capture customer and site feedback and translate insights into actionable improvements across site training, rollout approach, product or process inputs.
- Identify delivery risks early, develop mitigations, and communicate clearly to maintain momentum and predictable outcomes.
- Own day-to-day escalation management, coordinating resolution and ensuring learnings result in process improvement.
- Continuously improve delivery processes, templates, and tooling to increase efficiency, predictability, and quality.
- Lead or contribute to cross-functional initiatives that improve delivery quality, efficiency, or scalability.
Requirements
- Extensive and demonstrable experience as a technical project/delivery manager responsible for complex technology projects with enterprise customers in a fast-paced tech start-up / scale-up environment.
- Proven track record in delivery excellence and maintaining high quality standards across multidisciplinary teams.
- Strong experience managing senior customer relationships and influencing outcomes.
- Ability to prioritise work across cross-functional teams, proactively manage dependencies, and resolve competing demands and ambiguity.
- Excellent communication and negotiation skills with senior-level decision-makers, including the ability to navigate challenging conversations and resolve conflicting priorities.
- Track record of process improvement, delivering improved customer outcomes.
- Customer success experience with a track record of identifying and driving customer and end user outcomes. (Desirable)
- Extensive experience using Jira and the Atlassian product suite for project and delivery management. (Desirable)
- Background in healthcare, life sciences or adjacent B2B sectors. (Desirable)
- Strong commercial awareness, with the ability to balance delivery decisions with contractual scope and customer value. (Desirable)
Benefits
- Gross salary: £62-68K per year
- 28 days annual leave per year (plus public holidays)
- £500 annual training budget
- £200 home working budget (one-off)
- Up to 6% pension match (salary sacrifice)
- EMI share options
- Flexible working with core hours
- Enhanced (family & parental) leave policies
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EA
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