IT Operations Engineer specializing in Microsoft environments for a leading IT firm in Austria. Engage in system setups, troubleshooting, and enhancing IT services with an agile team.
About the role
- Business Systems Analyst I at Driveway Finance Corporation resolving tickets and implementing system changes. Collaborating with teams to provide customer support and onboarding assistance.
Responsibilities
- Monitor, triage, resolve, and reassign support tickets in the ticketing system.
- Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications.
- Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making.
- Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses.
- Assist with onboarding, training, and access setup for new users.
Requirements
- Experience with ticketing systems (e.g., ServiceNow, FreshService) preferred.
- Familiarity with scripting and automation tools such as JavaScript, Python, SQL, Excel, and Power BI.
- Strong customer service and communication skills.
- Attention to detail and effective troubleshooting skills.
- Bachelor's degree or equivalent experience in analytics, data, or IT support preferred.
Benefits
- Competitive pay
- Medical, Dental, and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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