Specialist - Service Engineering writing retrofit documentation for wind turbine service. Collaborating with engineers for accurate and clear technical data.
About the role
- Field Service Technician delivering on-site support and training for industrial automation equipment. Troubleshooting and maintaining systems to ensure optimal performance with strong customer service focus.
Responsibilities
- Provide comprehensive technical support, including troubleshooting, problem-solving, testing, training, installation, startup, and preventative maintenance on industrial automation equipment.
- Deliver consistent, positive, and exceptional customer service experiences during every interaction.
- Perform industrial troubleshooting across electrical, mechanical, PLC, HMI, robot programming, networks, Fieldbus, and related systems.
- Support full equipment installation processes, including rigging, alignment, wiring, startup, commissioning, and debugging of basic to intermediate-level systems.
- Travel as required for installations, startups, field support, and emergency service to meet project timelines and budgets.
- Take initiative to complete challenging projects on time while managing documentation accurately and promptly.
- Identify potential upsell opportunities and future business with customers while on-site.
- Collaborate individually or in teams and assist with additional activities to support company strategies.
Requirements
- Minimum 4 years of hands-on field service experience in industrial automation or related manufacturing equipment.
- Intermediate electrical troubleshooting skills with the ability to read and interpret electrical and mechanical prints/schematics.
- Proven experience with in-field installation, startup, and debugging of intermediate-level manufacturing/automation systems.
- Knowledge of system preventative maintenance on intermediate to advanced manufacturing equipment.
- Demonstrated record of positive customer feedback and strong service delivery.
- High school diploma or GED (technical/vocational school training preferred).
- Valid driver's license and ability to travel extensively (including occasional overnight stays).
- Associate's degree in electrical, mechanical, mechatronics, robotics, or a related technical field (preferred).
- PLC/HMI programming and troubleshooting experience (e.g., Allen-Bradley, Siemens, etc.) (preferred).
- Safety systems, industrial networks, and Fieldbus programming/troubleshooting (preferred).
- Robot programming and experience with robotic processes (preferred: basic knowledge of GMAW welding or plasma cutting applications).
- Hydraulic, pneumatic, and lubrication system troubleshooting (preferred).
- Experience with advanced robotic or automation systems installation and commissioning (preferred).
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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