Onboarding & Implementation Manager enhancing client experiences for EMEA at Meltwater. Collaborating across teams and leading implementations for seamless adoption of SaaS solutions.
About the role
- Manager of Customer Engineering overseeing localization processes to deliver efficient AI-driven translation solutions. Collaborating with cross-functional teams to enhance customer experience and project outcomes.
Responsibilities
- Own your team’s SLAs and KPIs and iterate to great business outcomes. You favor speed. Regularly report on progress and make proactive business cases to improve the situation.
- You are an effective manager. You are able to provide your employees with leverage through your interactions. You coach people to grow and achieve their aspirations, including developing them professionally.
- You are constantly evolving our localization engineering processes to bring a competitive advantage to Lilt. You ensure the feedback loop from customer to engineering team is short and impactful.
- You collaborate with employees across the company to be the point-of-contact for your team. You present the localization engineering team's vision effectively and lead your team to handle the localization engineering queue in a timely fashion.
Requirements
- At least 3+ years of experience in a support, customer, or localization-engineering management role at a language services company.
- At least 8+ years of total experience.
- Technical experience in TMS system administration.
- Integrating with CMS systems for multilingual content workflows.
- CAT tool functionality.
- Experience with the Okapi framework.
- Proven ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive.
- Experience in delivering customer-focused solutions.
- Experience working with a complex services-oriented solution.
- A passion for technical and solution-based problem-solving.
- An analytical approach to intelligence gathering and project planning.
- Outstanding verbal and written communication skills; ability to interact easily with end users and technical administrators.
- Keen attention to detail and adherence to deadlines.
- Deeply curious -- this person is not afraid to ask hard questions.
- Strong desire to learn in a rapidly growing and dynamic startup environment.
- Self-motivated and inspired by a results-driven environment.
- Lilt requires a Bachelor’s Degree or equivalent in Computer Science, Electrical Engineering, or related fields for the Sr. Manager, Customer Engineering position.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Remote work options
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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