Accounts Representative IV providing essential financial and administrative support in Cornell's Engineering Finance and Budget Team. Ensuring compliance and effectiveness of financial processes while managing account activities.
About the role
- Field Service Engineer at Lightship supporting the all-electric RV trailer fleet by providing technical support. This role also involves strategic service development and collaboration across teams.
Responsibilities
- Serve as the primary technical support resource for our initial customer fleet, diagnosing and resolving complex issues with our all-electric RV systems
- Travel to provide on-site customer support across various US locations
- Develop and document service procedures, troubleshooting guides, and repair protocols for electric drivetrain, battery systems, and RV components
- Collaborate with engineering and manufacturing teams to identify and implement product improvements based on field experience
- Build and maintain relationships with customers, providing exceptional technical support and collecting valuable feedback to share within the organization
- Create a knowledge base of common issues and solutions to support scalable customer service
- Analyze service data to identify trends and recommend preventive measures
- Contribute to the development of remote diagnostic tools and procedures
Requirements
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical field, or equivalent practical experience
- 0-3 years of experience designing, building, or maintaining complex electromechanical systems.
- Hands-on experience with electromechanical building and maintenance equipment
- Excellent problem solving skills with the ability to troubleshoot complex, multidisciplinary issues with little or no oversight
- Strong communication and documentation skills with the ability to explain technical concepts and issues to a wide audience from engineering leaders to customers and non-technical staff
- Willingness and ability to travel extensively (up to 70-80%) for the first 6-12 months, with ongoing travel requirements thereafter. Expect travel to decrease to 30-40% as service organization and network scales
Benefits
- Healthcare, Dental, Vision
- 401k
- Flexible Paid Time Off - that we actually want you to use!
- 8 Company Holidays + the company observes a period of scheduled downtime during the end of the year for a week, allowing all employees to enjoy a break
- 12 weeks paid parental leave
- $2,000 per year towards an RV trip of your own &/or professional development opportunities - we call this a LightTrip
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