Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.
About the role
- Assistant Vice President developing operations and strategy for Liberty Mutual Canada. Leading initiatives to drive business success and enhance operational excellence.
Responsibilities
- Design and lead initiatives in strategic planning, competitive differentiation, operating model development, and strategic partnerships.
- Promote operational excellence by evaluating, redesigning, and implementing scalable, repeatable processes that increase efficiency and deliver market-leading value to brokers and clients.
- Build trusted, thought-partner relationships with executives to partner on solutions supporting our underwriting and operations strategy.
- Work closely with underwriting segment leaders and key functional leads to identify optimization opportunities, drive new initiatives, and perform proactive analyses.
- Develop business cases, project plans, and analyses to support functional leaders; conduct business analysis and assesses how alternative management decisions affect operational and financial performance.
- Lead strategic initiatives and oversees project analysts across engagements, ensuring high-quality deliverables, clear team communication, and alignment toward target outcomes.
- Ensure priorities and initiatives align with our vision and include clear success metrics (KPIs, objectives, and key deliverables).
- Strengthen Liberty Mutual Canada’s data management strategy by aligning operational and innovation KPIs with business objectives.
- Support the development and maintenance of annual budgets, financial plans, and rolling forecasts, and manage related planning calendars: coordinating inputs from business partners, validating assumptions, tracking variance to plan, preparing summary reports for leadership, and ensuring timely delivery of all planning milestones.
- Facilitate scenario modeling to assess risk and opportunity and recommend adjustments to optimize resource allocation.
- Advocate for and exemplify Liberty’s values and Guidelines for Inclusion to foster a high‑performance culture and strong employee engagement.
Requirements
- Bachelor’s degree in business or a related field; advanced degree (e.g., MBA) or equivalent preferred. Relevant insurance designations are an asset.
- A minimum of 10 years of relevant experience.
- Prior experience in Operations or Underwriting preferred.
- Strong problem‑solving and decision‑making skills, resilience and adaptability, and self‑confidence.
- Excellent organizational abilities, results orientation, and a collaborative mindset.
- Proven project‑management experience. Advanced knowledge of strategic planning and operational effectiveness.
- Exceptional written and verbal communication skills for effective engagement with senior leaders, cross‑functional teams, and industry stakeholders.
Benefits
- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance.
- Competitive health & dental benefits plan
- Market-leading pension plan
- Competitive time off policy
- External education & tuition reimbursement programs
- Employee & Family Assistance Programs
- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Account Operations Manager managing operational relationships for large domestic accounts at HP. Conducting complex analysis and driving improvement plans in collaboration with customers and internal teams.
Senior Mortgage Document Review Specialist reviewing complex loan documentation for loss mitigation at M&T Bank. This role ensures accuracy and compliance with investor and regulatory standards.
Fund Accounting Operations Specialist managing client onboarding and operational processes in financial technology. Collaborating with internal teams and external stakeholders in a hybrid work model.
Manage the Employee Benefits service team ensuring client satisfaction while implementing operational initiatives for growth and retention. Supervise a region with a focus on collaboration and efficiency.
Home Care Operations Region Lead at Solventum, overseeing healthcare customer service operations with a focus on team leadership and stakeholder collaboration.
Senior Cloud FinOps Specialist enhancing cost transparency within Pacific Life's Technology Enterprise organization. Conducting analyses, managing tools, and driving cost optimization strategies with a collaborative team.
Process Manager driving implementation strategy for gas pipeline software solutions. Collaborating with teams to enhance client experience and operational efficiency in a hybrid work environment.
Service Operations Excellence Specialist responsible for analyzing KPIs to improve operations and supporting managers at KONE. Engaging in route optimization and hands - on support for process implementation.
Lead operational planning and execution of clinical trials at Merck. Collaborate with cross - functional teams for trial success in the pharmaceutical sector.