Customer Account Manager at Citeo ensuring billing and collections for eco - friendly packaging solutions. Collaborating with clients and managing contracts while maintaining financial integrity.
About the role
- Accounts Receivable Officer managing debt collection across Australia and NZ for LegalVision. Communicating with clients, negotiating payments, and maintaining records as part of the finance team.
Responsibilities
- Managing debt collection across two jurisdictions
- Contacting clients via phone and email regarding overdue accounts
- Negotiating payment plans and securing payment commitments
- Maintaining accurate records of all collection activities
- Preparing and sending payment reminder notices and statements
- Escalating problematic accounts as required
- Monitoring aged debtor reports and prioritising collection activities
- Responding to client payment queries promptly; and
- Liaising with internal teams to resolve billing disputes
Requirements
- Experienced: You have prior experience in a debt collection, accounts receivable or credit control role, ideally in a professional services environment.
- A natural communicator: Able to effectively and clearly communicate with clients both by email and on the phone, with the confidence and diplomacy to manage sensitive conversations regarding outstanding payments.
- Persistent and persuasive: Strong negotiation skills with the ability to secure payment commitments whilst maintaining professional client relationships.
- Thrives in fast-paced environments: The ability to effectively manage competing priorities and to respond calmly and professionally when faced with difficult situations.
- Diligent: Excellent attention to detail and organisational and time management skills are vital when managing a high volume of outstanding accounts.
- Results-driven: Proven ability to meet collection targets and reduce debtor days whilst maintaining positive client relationships.
- Tech savvy: You will be using our innovative in-house technology as well as market-leading software to manage debt collection activities.
- Team player: Willingness to actively contribute and assist other members of the team when needed.
Benefits
- Fast-paced environment with accelerated growth opportunities for high performers.
- Talented and energetic teammates across Australia, New Zealand and the UK.
- Earn additional ‘LV Leave’ days, plus paid birthday leave, volunteering leave, and parental leave.
- Annual budget to spend on external learning and development.
- Regular firm-wide socials, drinks and team lunches.
- Vibrant office environment in Surry Hills, super close to Central Station, plus hybrid working options.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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