Business Analyst supporting analytical aspects of product management lifecycle for Highmark Health. Collaborating with stakeholders to gather requirements and prioritize product features in a hybrid work environment.
About the role
- Product Analyst for Lanes Drainage Services enhancing Rail Division's operational systems and reporting functionality. Collaborating with IT teams to support internal management systems and tools.
Responsibilities
- Configure, maintain, and update system forms, workflows, and document repositories within Teamleaf.
- Support operational and finance teams with accurate reporting of completed works, KPIs, and costs.
- Maintain and monitor API integrations between Teamleaf, client systems, and internal reporting platforms.
- Liaise with third-party software vendors to resolve system or connectivity issues in a timely manner.
- Provide support to site operatives experiencing mobile app or system access issues, including occasional out-of-hours support aligned with night operations where required.
- Work with the Lanes IT team to ensure mobile devices and system access comply with security and governance requirements.
- Collaborate with operational managers to ensure system data supports accurate commercial and performance reporting.
- Act as the Rail Division point of contact for system access requests and client-facing system queries where applicable.
- Provide product ownership expertise, ensuring group IT central processes are considered and ensuring the needs of the C&I Rail division are met.
Requirements
- Previous experience in an IT, systems, or software support role.
- Strong understanding of business processes and data capture requirements.
- Ability to translate operational requirements into practical system configurations.
- Confident working with multiple stakeholders, including operational, commercial, and IT teams.
- Willingness to provide flexible support when required to meet operational demands.
- Experience within the rail and/or drainage sector is desirable but not essential.
Benefits
- 24 days annual leave (not including bank holidays)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Product Analyst at Age of Learning focusing on consumer products like ABCmouse and Adventure Academy. Analyzing data and designing A/B tests to enhance user engagement and product success.
Product Analyst role at Fortnox involves defining metrics and assisting product teams in data - driven decision making. Focuses on creating data models and maintaining quality tracking systems.
Senior Product Analyst supporting advanced manufacturing and process analytics applications at a biopharmaceutical company. Focused on delivering digital solutions for operational excellence across global manufacturing sites.
Product Analyst in airline sector, evaluating AI - driven applications and optimizing performance through data analysis. Collaborating with cross - functional teams to enhance user experience and revenue management.
Senior Product Analyst turning manufacturing data into insights for pricing and growth decisions. Engaging with product, sales, and executive teams to drive actionable findings.
Principal Business Analyst for product management, transforming legacy brokerage systems to modern solutions. Collaborating with cross - functional teams to enhance Fidelity’s retail and institutional brokerage businesses.
Product Analyst developing custom AI assistant solutions for healthcare clients. Collaborating with product team to enhance healthcare using generative AI.
Digital Product Analyst supporting digital transformation initiatives for Gartner’s Client Engagement Services. Collaborating across teams to enhance user experience and drive client retention.
Product Analyst at T. Rowe Price focusing on building capabilities for the B2B investor website and driving business growth. Analyzing data and user feedback to enhance platform and product performance.