About the role

Software Engineer developing and implementing ServiceNow solutions at Kyndryl. Working on Discovery, Service Mapping, and Event Management in a collaborative environment.

Responsibilities

Implement and maintain ServiceNow Discovery across on-prem, hybrid, and cloud environments (AWS, Azure, GCP).
Configure/Customize credentials, MID Servers, and probes/sensors to enable complete and accurate infrastructure discovery.
Implement best practices for Discovery schedules, data reconciliation, and CMDB data hygiene.
Design, develop, and maintain Service Mapping patterns for custom and out-of-the-box applications.
Implement and configure ServiceNow Event Management (ITOM) capabilities, including Event Rules, Alert Management, and Correlation Rules.
Integrate monitoring tools (e.g., Solar-winds, SCOM, Dynatrace, Zabbix, Nagios, App Dynamics, Splunk, etc.) with ServiceNow using MID Servers or APIs.
Collaborate with CMDB, Discovery, and Service Mapping teams to ensure data integrity and effective alert-to-CI mapping.
Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like Active Directory (AD), MID Servers, and cloud environments.
Develop custom discovery patterns, workflows, and solutions tailored to specific business needs.

Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary.
6 to 8 years of experience in ServiceNow development with specific focus on Discovery, Service mapping and event management.
Experience with Configuring Discovery Module for On Prem, Cloud (AWS, GCP).
Experience with configuring various authentication mechanism, customizing the OOTB discovery pattern based on the need and good understanding on the OOTB Patterns.
Able to analyze discovery related issues (Including MID Server related issues).
Good with Shell Scripting and Unix/Linux commands.
Experience with Integrating External Sources (Dynatrace, Solar winds) with Event Management.
Configuring Event Rules, Alert Rules, Flow Designer, Incident Management.
Good understanding on Event Correlation and Alert Grouping.
Experience with Configuring Service Maps based on Top-down approach, Dynamic CI Approach.
Good knowledge on Service Operating Workspace and Service Dashboard.
Configuration of Impact Rules in Service Maps.
Good understanding of MID Server architecture and able to troubleshoot Discovery related issues.

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