IT/Cloud Consultant at Kyndryl focusing on digital communication strategies and execution for organizational change. Engaging with teams to develop and refine communication materials and metrics.
Responsibilities
Contribute to the development and execution of communication strategies that support organizational change initiatives, with a strong focus on digital and online channels.
Collaborate with OCM Consultants and project teams to understand change impacts and communication needs for various stakeholder groups, considering online engagement.
Develop clear, concise, and engaging communication materials across multiple channels, with a strong emphasis on online platforms including email marketing, intranet content, social media (internal), digital signage, and virtual meeting platforms.
Support the creation and maintenance of communication plans, timelines, and stakeholder matrices, considering the nuances of online communication delivery and engagement.
Assist in the development of key messages that articulate the vision, rationale, and impact of the change, optimized for online consumption.
Coordinate the distribution of communication materials through appropriate channels, with a focus on leveraging online tools and platforms for broad reach and engagement.
Support the planning and execution of communication events, such as virtual town halls, online information sessions, and webinars.
Gather feedback on communication effectiveness, including monitoring online engagement metrics, and contribute to the refinement of communication strategies and materials.
Maintain communication logs and track the dissemination of information, including online distribution records.
Assist in identifying and addressing potential communication barriers and resistance to change, considering the dynamics of online discussions and feedback.
Collaborate with training and other workstreams to ensure consistent and aligned messaging across all channels, including online learning platforms.
Support the development of online communication guidelines and templates.
Contribute to the development of communication metrics and reports, including tracking online engagement and reach.
Stay informed about best practices in change communication and online engagement strategies.
Requirements
Bachelor's degree in Communications, Public Relations, Marketing, English, Journalism, or a related field.
5-7 years of experience in a communication role, preferably within organizational change management or corporate communications, with demonstrable experience in online communication strategies and execution.
Strong written and verbal communication skills, with the ability to tailor messaging to different audiences and optimize content for online platforms.
Experience developing communication materials for various channels, with a strong portfolio of online communication examples (e.g., email campaigns, intranet content, social media posts).
Excellent organizational and project management skills.
Ability to work collaboratively in a team environment.
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
Strong attention to detail and accuracy.
Ability to manage multiple tasks and meet deadlines.
Familiarity with online communication platforms and tools (e.g., email marketing software, intranet content management systems, internal social media platforms, webinar platforms).
Benefits
Employee wellness programs
Professional development opportunities
Generous paid time off
Volunteer and giving platform
Employee learning programs with leading certifications
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