Quality Analyst at Celestica focusing on Quality Management phases including planning, corrective action, and improvement. Collaborating with teams to achieve quality KPIs and continuous improvement.
About the role
- Team Leader – Operations responsible for overseeing multi-city team and operational services for a Global Capability Center. Driving project execution and governance with a focus on process improvements across all India locations.
Responsibilities
- Lead, guide, and motivate a multi-city operations team; allocate tasks and conduct weekly performance reviews.
- Coach team members on SOP compliance, SLA monitoring, ticketing hygiene, vendor coordination, and RCA documentation.
- Plan team schedules, ensure backups, and maintain an escalation matrix for uninterrupted operations.
- Serve as the first escalation point for Pan India operational issues and drive timely resolution
- Drive small and consistent process improvements across locations to streamline operations
- Create and maintain project plans, trackers, and publish regular status updates (fortnightly/monthly).
- Promote standardized templates, SOPs, audit readiness, and disciplined documentation practices.
- Conduct RCA for operational deviations and implement corrective/preventive actions
- Support key projects related to employee experience, automation, optimization, and vendor rationalization
- Oversee key vendor partners (transport, security, snacks) and ensure smooth coordination and uniformity across cities
- Verify vendor onboarding documentation, maintain KYC compliance, and track agreement renewals
- Review invoices and supporting documents for accuracy and ensure timely processing
- Collate and maintain data such that it is ready for Pan‑India dashboards covering SLAs, ticketing performance and cost metrics
Requirements
- Bachelor’s degree from an accredited institution
- 8–12 years in operations/administration/facilities, including 3–5 years team leadership
- Strong stakeholder engagement and vendor management skills
- PMO capabilities: project planning, trackers, status reporting, milestone governance
- Proficiency in MS Office; Power BI preferred
- Experience with ServiceNow or similar ticketing tools
- Strong analytical ability, attention to detail, and process discipline
Benefits
- Govern snacks/refreshment services Pan India ensuring quality, hygiene, and timely availability
- Consolidate employee feedback and drive improvements in service experience
- Oversee SLA adherence, safety protocols, and operational hygiene across all transport activities
- Ensure strict compliance with women’s safety guidelines for night-shift operations
- Analyze transport data, highlight exceptions, trends, and implement cost-optimization measures
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Position as Mitarbeiter Payment Operations at secupay AG in Germany managing payment processes and customer inquiries. A hybrid role with responsibilities in funding and project oversight.
Logistics Operations Specialist managing intermodal logistics operations for CMA CGM Group. Overseeing supply chain management and ensuring operational efficiency in shipping and logistics.
IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
Walmart seeks a Manager for Facilities Maintenance Operations overseeing maintenance and leading technicians across multiple locations. Requires 3 - 5 years of related experience and travel within the region.
Internship focusing on AI/DIGITAL solutions to improve efficiency in Global Pharmaceutical Operations. Collaborate with cross - functional teams to prototype and implement AI applications.
Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
Principle Operations Specialist managing general labor responsibilities in grain operations. Overseeing truck and railcar preparation, delivery, and safety in Chinook, Montana.
Operations Supervisor managing daily warehouse operations and team supervision for logistics company. Ensuring training and coaching to foster team performance in Pryor, Oklahoma.
Operations Supervisor overseeing donor flow and compliance in the plasma center with responsibilities in training and documentation.