Service Delivery Manager focused on client satisfaction and quality assurance at MySigrid. Build relationships and enhance operational processes for better service delivery.
About the role
- IT Service Continuity Manager at Knauf responsible for developing and maintaining service continuity guidelines. Collaborating with stakeholders on ensuring compliance and managing disaster recovery plans.
Responsibilities
- Develop, maintain, and update IT Service Continuity Management guidelines to align with business needs, regulatory requirements, and operational priorities
- Communicate the Continuity Management framework and regulatory updates to stakeholders, while collaborating with internal partners to ensure compliance with audit principles and cybersecurity policies
- Define Continuity Management controls, KPIs, tools, templates, and guidelines to standardize processes across Knauf, and support business units in implementing continuity measures and recovery strategies
- Ensure the IT Service Continuity Plan (ITSCP) and Disaster Recovery Plans (DRPs) are in place for critical IT services and applications, aligned with business priorities, and updated based on testing results, business changes, and emerging risks
- Conduct Business Impact Analysis (BIA), coordinate continuity and recovery testing, develop a scoring methodology to assess DRP effectiveness, and provide training and awareness programs to stakeholders on Continuity Management requirements and responsibilities
Requirements
- Hold a university degree in Computer science, IT security, or Risk Management, or possess equivalent professional experience
- Extensive experience in IT Service Continuity Management, IT emergency management, or disaster recovery, with technical knowledge of databases, operating systems, and networks in both cloud and on-premises environments
- Proven expertise in driving global governance rollouts and effectively engaging stakeholders across region
- Strong ability to collaborate with IT, business, and audit teams to ensure compliance, system integrity, and process improvement
- Detail-oriented, proactive, and capable of multitasking under pressure, with a continuous improvement mindset and excellent English communication skills
- Nice to have: German language
Benefits
- Security: Permanent employment contract in a stable, successful family owned business
- Flexibility: A wide time window for flexible working and weekly remote days
- Fitness and health: Discounts on various sports and leisure activities, active health promotion, private health care, occupational safety, and more
- Time Savings: Parking and direct access to public transport (train, bus)
- Feel Approach: Welcome days and individual onboarding, company and team events
- Personal career and career development: Individual support for extra-occupational studies, further education and training courses
- Inspiring work environment: Our nicely designed office offers you an environment that fosters creativity and productivity. We love coming together as a team here!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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