IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- B2B Operations Executive managing customer care and sales operations in Hanoi. Focused on client solutions and operational enhancements in a hybrid work environment.
Responsibilities
- Manage B2B Customer Care, not restricted to third-party inquiries, complaints, refund requests, escalations as appropriate.
- Assist in B2B Sales Operations which may include booking fulfillment, invoicing, and settlement
- Work closely with key internal stakeholders to provide feedback and improve solutions to cater to clients’ needs
- May be required at times to schedule and provide engaging online, in-person demos and walkthroughs to take clients through our services
- Work with the team to provide recommendations as well as changes, improvements or deletion of existing products.
- Preparing insights for Operational Enhancement
Requirements
- Diploma/Undergraduate Degree
- At least 2 years of work experience with a background in the tourism/e-commerce environment is preferred
- Fresh Graduates are welcome to apply
- Highly effective communication and influencing skills in spoken Vietnamese, with fluent English needed
- Mandarin is a plus
- Highly effective communication and influencing skills in written Vietnamese
- Demonstrated independence and ability to spearhead initiatives
- Strong analytical, written, and verbal communication skills
- Confident, self-motivated and global-oriented
- Globally-minded and comfortable working with people from different cultural backgrounds
- Have a passion for Travel.
- Shift Rotation Basis (2 shifts daily - Morning and Afternoon) and willing to work on Weekend & Public Holidays.
Benefits
- 100% full salary during 2-month probation
- Social contribution with 100% full salary
- Premium healthcare from Bao Viet
- 12 annual paid leaves + 3 travel paid leaves
- MacBook provided for work
- Parking fee covered by the company
- Free pantry for personnel
- Special tariff for personnel when purchasing KKday products
- Chill Chill Friday bonding activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Walmart seeks a Manager for Facilities Maintenance Operations overseeing maintenance and leading technicians across multiple locations. Requires 3 - 5 years of related experience and travel within the region.
Internship focusing on AI/DIGITAL solutions to improve efficiency in Global Pharmaceutical Operations. Collaborate with cross - functional teams to prototype and implement AI applications.
Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
Principle Operations Specialist managing general labor responsibilities in grain operations. Overseeing truck and railcar preparation, delivery, and safety in Chinook, Montana.
Operations Supervisor managing daily warehouse operations and team supervision for logistics company. Ensuring training and coaching to foster team performance in Pryor, Oklahoma.
Operations Supervisor overseeing donor flow and compliance in the plasma center with responsibilities in training and documentation.
Operations Manager assisting Microbac leadership in improving lab efficiencies. Overseeing department leads and ensuring compliance with analytical testing requirements.
Deal Desk Senior Advisor focusing on sales operations optimization at Boomi. Ensuring compliance and performance in a hybrid work environment.
Analyst position focusing on fraud investigations at Dun & Bradstreet. Contributing to team efforts and utilizing AI - assisted tools for investigative efficiency.