IT Service Technician managing hardware installations and maintenance for Prosystems IT clients. Involvement in rollout projects and addressing technical issues on - site and remotely.
About the role
- Field Service Technician I ensuring accurate installation of low voltage systems. Collaborating and delivering customer training for successful implementation and functionality.
Responsibilities
- Reviews project quotes and scopes before beginning an onsite execution
- Inspects installation sites, studies work orders, architectural plans, and comprehensive installation methods
- Installs low voltage cabling, devices, and systems, adhering to precise specifications, relevant codes, and industry practices, as directed by their supervisor
- Troubleshoot and diagnose issues with installed systems
- Conduct routine maintenance and inspections of systems as needed
- Respond promptly to service calls and customer inquiries
- Travel extensively across mostly within the Midwest and on occasion weekends that are necessary for multiple sites; Home most weekends
- Provide excellent customer service and maintain customer satisfaction
Requirements
- Hands-on/field experience from previous work experience
- Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing
- Ability to read architectural drawings
- Team management/supervisor experience
- Previous experience completing projects within scope
- Previous experience with service ticketing processes
- Any previous knowledge in fire, CCTV, intrusion, emergency nurse call systems
- Excellent communication skills
- Must have valid US Driver’s license
Benefits
- Competitive base salary based on experience
- Bonus and commission programs
- Paid Time Off (PTO)
- Volunteer Paid Time Off (VTO)
- 100% employer paid family health insurance premium
- 100% employer paid disability insurance
- 100% employer paid dental & vision insurance
- 401k with Safe Harbor contributions from company annually
- Profit sharing opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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