Field Engineer providing remote and on - site support for Genetec customers in physical security solutions. Involves technical support, system deployment, and customer relationship management.
About the role
- Field Service Engineer servicing and repairing earthmoving machinery at customer sites or depots for Liebherr-Great Britain Ltd. Ensuring compliance with safety and manufacturer guidelines.
Responsibilities
- Carry out, servicing, inspection and repair of earthmoving machinery and equipment at customer premises or on site or if required at the appropriate depot.
- Diagnose specific fault issues and action appropriately.
- Return all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling.
- Ensure all service information is read, understood and filed.
- Undertake all work strictly in compliance with manufacturer guidelines and recommendations.
- Escalate the appropriate action in relation to broken or damaged company equipment.
- Develop an effective working relationship with the support team at the depot and can support others where required.
- Maintain a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
- Support the roles of others ensuring administration and paperwork is completed effectively and on time as and when required.
- Coordinate with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs.
- Work with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in a condition that satisfies the customer.
Requirements
- Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent
- Able to demonstrate previous experience in a similar role and / or industry
- Team player
- Good communicator at all levels
- Flexible approach to work
Benefits
- The opportunity to work with an industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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