Hybrid Senior Customer Development Manager

at Kenvue

• Job title: Senior Customer Development Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $153,850 - $217,200 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Summit, United States

About the role

• Senior Customer Development Manager at Kenvue responsible for executing strategic customer growth plans with Amazon. Managing customer relationships and delivering financial targets in a hybrid work model.

Responsibilities

• Develop consumption and shipment plans to deliver financial commitments internally and to the customer
• Define, monitor, and assess key metrics to track progress and adjust the plan as needed to deliver results
• Deliver industry leading profitable growth for Kenvue and Amazon through successful customer negotiations
• Ensure strong connectivity with internal stakeholders (Media, Shopper, Marketing, Customer Strategy, Supply Chain, Finance) to infuse customer insights and eCommerce knowledge into business planning and drive Amazon opportunities forward
• Leads, shapes, and executes business plans to deliver sales results, including maximized volume potential, increased merchandising and media effectiveness, growth and brand share
• Manages direct reports and is accountable for their talent management and development
• Responsible for leading strong collaboration with multiple internal stakeholders and eCommerce team members, balancing needs of the brand with demands of the customer to deliver win-win scenarios
• Be a subject matter expert in all demand drivers of the Amazon 1P business
• Develop and maintain the online channel portfolio of Kenvue items while balancing customer and Kenvue item profitability metrics
• Responsible for accurate forecasting of monthly sales by franchise and brands
• Leads annual business planning process and leverages business analytics to influence customer and company decision making at top-to-top levels
• Serves as “voice of customer” to the company to address customer needs and accomplish goals and objectives, including launching new items and optimal path to purchase execution
• Manages trade spend to stay within budget and to maximize ROI
• Manages customer-specific scorecards to monitor sales progress and identify and close sales gaps
• Coordinate, analyze, and draw conclusions from a variety of data sources such as customer POS, Amazon Vendor Central, Stackline, and Pacvue to independently discern trends and provide insights-based recommendations to influence strategies
• Serve as a change agent within the eCommerce channel, at the customer, and internal Kenvue functions driving and instituting strategies that improve collaborative, innovative efforts that result in increased sales, profit and/or business productivity
• Complies with company policies and procedures at all times

Requirements

• Bachelor's degree and 8+ years of prior experience in customer sales, category insights/management, analytics, shopper marketing/insights, or related field in a consumer products environment is required
• eCommerce experience is preferred
• Customer Strategy experience is preferred
• Prior experience with data analysis is required
• Prior success negotiating with and influencing multiple levels of customer leadership is required
• Strong financial and analytical acumen are required
• Ability to access, interpret and draw accurate conclusions from sales and customer data
• Ability to build impactful presentations to explain recommendations and findings of analyses, resources, and studies
• Experience in leadership and development of direct reports required
• Ability to accurately forecast and predict business results
• Ability to work optimally within a fast-paced, sophisticated matrix and changing environment
• Ability to influence decision-makers up and down two or more levels, with and without direct authority, to ensure a fully aligned customer/company business plan
• Ability to identify and assess risk and prioritize competing demands.

Benefits

• Competitive Benefit Package*
• Paid Company Holidays
• Paid Vacation
• Volunteer Time
• Learning & Development Opportunities
• Kenvuer Impact Networks
• *Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits.