Head of Operations overseeing logistics for a multimodal provider in Budapest. Focus on operational performance, client relationships, and driving volume expansion.
Responsibilities
Build and guide a high-performing operations team, including supervisors and internal forwarding staff
Drive employee growth through coaching, mentorship, and regular performance evaluations
Establish clear career pathways and succession strategies while cultivating an engaged, results-driven workplace
Direct the end-to-end execution of customer transportation requests with precision and timeliness
Enhance route planning and asset utilization to drive efficiency gains and improve profit margins
Ensure all activities meet established service level agreements and exceed client expectations
Track industry developments and extract actionable insights to inform commercial strategy
Design scalable logistics frameworks and capacity models that support organizational expansion
Partner with the sales team by contributing qualified prospects and strategic recommendations
Nurture strong partnerships with clients, carrier networks, and colleagues across departments
Address service disruptions, schedule changes, or operational issues through timely, transparent updates
Document all carrier agreements and arrangements in written form
Track key metrics including shipment volumes, revenue streams, and profitability indicators
Deliver comprehensive weekly and monthly reports covering operational and financial performance
Leverage Transport Management Systems effectively to protect and enhance profit margins
Requirements
Minimum decade of experience within road freight forwarding or third-party logistics environments
At least five years directing teams in supervisory or management capacities
Demonstrated success leading operations and developing high-performing teams
Comprehensive understanding of European transportation networks and freight forwarding dynamics
Established connections with carriers and key industry contacts
Full professional fluency in both Hungarian and English
Pragmatic, hands-on working style with a focus on finding solutions
Optimistic, growth-oriented attitude combined with innovative thinking abilities
Background in intermodal transport modes such as rail or short-sea shipping (preferred)
Prior experience in commercial sales or client account management (preferred)
Proficiency in an additional language, particularly German or Russian (preferred)
Senior Associate designing and implementing advanced analytics solutions for healthcare payers. Mentoring junior team members and building client relationships in a consulting environment.
Operations Specialist providing operational support to LPL Wealth Advisors Group. Focused on client service and account management tasks for financial advisors.
Platform Operations & Delivery Lead managing Quebec’s aerospace and defence ecosystem for AI - powered manufacturing tech. Overseeing delivery, client operations, and stakeholder management.
Manager, Claims Operations managing auto claims for USAA. Leading teams, ensuring process improvement and operational effectiveness in claims handling.
Director of Claims Operations managing service teams and claims strategies at USAA. Driving change management and operational risk compliance while providing exceptional member service.
Senior Strategy Consultant providing data - based strategic direction at CenterWell. Blend of strategy development with operating model and execution rigor, supporting various business segments.
Manager of System Operations Procedures at Eversource Energy ensuring governance and standardization across system operations procedures in multiple states.
Process Improvement Analyst at Eversource supporting Gas Operations in Connecticut and Massachusetts. Focus on incident investigation and process efficiency to enhance safety culture.
Operations Director managing operations at Crash Champions, top collision repair brand. Leading performance, growth, and team development across multiple U.S. locations.
Rental Service Operations Supervisor leading daily operations in medical equipment rental. Overseeing service teams, compliance, and customer interactions at Arjo in Pittston, PA.