Customer Service Representative supporting after sales processes and managing customer inquiries in a hybrid working environment. Leading the team in the absence of the team leader.
About the role
- Customer Support position at JUSTROCKET in Cluj-Napoca, aiding property managers with innovative solutions. Responsibilities include processing calls, editing tickets, and creating support content.
Responsibilities
- Process phonecalls & tickets
- Editing tickets
- Answering product-related questions
- Provide feedback to the customers in using German language
- Conception and creation of support articles and videos
- Coordination and communication with the developers
Requirements
- Customer facing experience
- Fluent in English & German (both writing & speaking)
- Problem-solving skills and technical understanding of products and systems
- Strong communication skills in customer contact
- Reliability and independence in handling tasks
- Nice to have: Background in economics, computer science, business administration, or similar (Bachelor/Master).
Benefits
- Assistance in setting up the project/integrating with the team
- Guidance while onboarding
- Support in any aspect of your activities
- Free choice of hardware
- Perks like private health insurance and 7card
- Regular team events like a week in a mountain hut
- Hybrid work mode (we will empower a flexible hybrid mode forever)
- Central working place in a big company house with lots of community space such as garden, BBQ area, and much more
- anything you are missing – let's talk!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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