Senior Scientist leading laundry innovation projects at dsm - firmenich. Collaborating with interdisciplinary teams on innovative product development and technical support.
About the role
- Customer Growth Manager ensuring optimal use of JUPUS for existing clients. Identifying additional potentials and supporting retention strategies through strategic discussions.
Responsibilities
- You are the primary point of contact for our existing clients and ensure they integrate JUPUS into their daily work as effectively as possible.
- You identify opportunities for our clients to use JUPUS more effectively and help them discover additional features and tailored solutions.
- You proactively work to prevent churn by advising clients early and offering solutions to potential challenges.
- You conduct strategic conversations to maximize the individual value for each firm.
- You analyze customer behavior and health scores to develop data-driven actions for retention and expansion.
- You work closely with the product, sales, and support teams to ensure customer feedback is incorporated into JUPUS development.
- You conduct targeted win-back conversations with clients who have already canceled and actively work on re-acquiring them.
Requirements
- Excellent customer communication: You are empathetic, persuasive, and skilled at building long-term relationships.
- Sales aptitude: You can demonstrate value, identify upsell opportunities, and proactively act on them.
- Experience in Customer Growth, Retention & Expansion: You have 1–2 years in a comparable role and bring valuable experience.
- Strategic thinking: You understand customer needs, spot patterns, and develop sustainable solutions for long-term adoption.
- Initiative & ownership: You take action, independently seek solutions, and drive success proactively.
- Data-driven approach: You use analytics and KPIs to make informed decisions about customer strategy.
- Startup mentality: You thrive in a dynamic environment, have a hands-on mindset, and want to make a real impact.
- German at C2 level (written and spoken); good English is a plus.
Benefits
- Grow with us: We offer numerous development opportunities and the chance to help rethink one of the world's oldest industries.
- Dynamic startup culture: Work in a motivated and supportive team where everyone helps each other.
- Flexibility: Remote work and flexible hours are part of our offering.
- Modern equipment: A current MacBook will be provided.
- Stay fit: We cover your Urban Sports Club membership!
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