Sales Manager targeting commercial fleets in France for EV charging solutions at Kempower. Building customer relationships and executing strategic objectives in a hybrid work environment.
About the role
- Counter Sales & Service Associate at Johnstone Supply providing expertise and support to HVACR customers. Assisting with product selection and ensuring a positive customer experience.
Responsibilities
- Assist & Advise: Help customers make informed product selections by asking the right questions and actively listening to their needs
- Troubleshoot and answer technical questions, offering alternative or substitute products when necessary
- Build Relationships: Develop strong rapport with customers, recognizing and greeting regular customers by name
- Continuous Learning: Stay informed about new and existing products through ongoing training, studying industry materials, and learning from experienced staff
- Team Collaboration: Work closely with fellow counter sales staff, warehouse teams, and other departments to ensure smooth order fulfillment and customer service
- Order Processing: Accurately enter sales orders into the POS system, handle invoicing and cash payments, and process customer returns and warranties according to company policies
- Follow-Up: on customer requests for information, quotes, and order updates
- Inventory Management: Promote surplus, sale, and discounted inventory to customers, ensuring optimal inventory levels
- Organizing & Record Keeping: Maintain organized records and complete all transactions and ensuring the store/showroom is organized and well stocked
- Warehouse Support: Assist with receiving, shipping, and general warehouse duties as needed
Requirements
- At least 3 years of related experience is required, but this experience can come from a variety of different work experiences or educational background
- A High School Diploma or General Education Diploma (GED) is required
- Previous counter sales and/or HVAC-R experience: at least 2 years is preferred, but not required
- Customer Service: You excel at understanding and meeting customer needs, ensuring every interaction is friendly, professional, and solutions oriented
- Detail-Oriented: You have a keen eye for accuracy in order entry, documentation, and maintaining a clean and organized work environment
- Proactive & Resourceful: You are quick to identify opportunities to enhance the customer experience, increase sales, and resolve issues
- Team Player: You thrive in a collaborative environment, contributing to both individual and team success
- Adaptable: You can handle multiple tasks efficiently and remain calm under pressure, adjusting to the changing needs of the business
- Ability to lift and carry up to 50 lbs. regularly (with occasional heavier lifts using equipment)
Benefits
- Competitive wage
- Health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care
- Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders
- Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests
- Holiday pay – we recognize and pay our employees for 7.5 holidays per year
- Employer subsidized medical, dental, and vision plans
- Employer paid life insurance and long-term disability
- Voluntary short-term disability, accident and critical illness insurance
- 24/7 Access to virtual care/telehealth options, and Parental Time Off
- Flexible spending accounts (FSA)
- $100 wellness reward for completing annual health check-up
- Employee Assistance Program (EAP) for you, and your family
- Coverage for chiropractic, acupuncture, and massage therapy services
- Tuition reimbursement, up to $5,250 per year
- Employee referral bonus program – earn up to $4,000 per year
- Employee service milestone recognition program
- Employee discounts on products & retail discounts
- Variety of incentive plans for employees
- Bi-weekly pay days on every other Friday
- Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees
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