Customer Service Team Lead at Luminor responsible for ensuring service quality and team performance in retail banking. Collaborating with cross - functional teams to foster growth and efficiency.
About the role
- Customer Service and Sales Consultant helping customers with health cover at Medibank. Engage with local communities and support customers across multiple channels with flexibility.
Responsibilities
- Help customers choose the right health cover and services.
- Support them across multiple channels – in-store, over the phone, online, and in the community.
- Build lasting relationships and trust through personalised conversations.
- Solve everyday challenges and share ideas to improve how we work.
- Part of geographically based, cross-functional teams.
Requirements
- You don’t need health insurance experience – we’ll teach you that.
- Skills in customer service, sales, health, retail, or community engagement.
- Great at building rapport and explaining things clearly.
- Comfortable using technology and learning new systems.
- A team player who is adaptable and proactive.
- Detail-focused and committed to protecting customer privacy.
Benefits
- Flexibility: Work in-store, from home, and out in the community.
- Health & Wellbeing: WorkBetter by Medibank – access virtual GP consultations, psychology support, health coaching, and more.
- Subsidised private health insurance and fully subsidised Healthy Living Extras.
- Good Health Day – an extra day off each year to recharge.
- Holistic wellbeing support including health assessments, pregnancy and parenting support, and 24/7 Employee Health Support Line.
- Leave for life’s moments: Paid parental leave, volunteer leave, community leave, and cultural leave options.
- Growth & Development: Career pathways, learning programs, and opportunities to innovate.
- Inclusive culture: Seven Employee Networks supporting diversity and belonging.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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