Global Facilities & HSE Manager overseeing facility management and HSE services for Katalyst Data Management. Ensuring operational excellence and compliance across multiple locations in a dynamic environment.
About the role
- Manager Back-Office leading a team at LegalPlace, a legal platform for entrepreneurs. Driving team performance and ensuring client satisfaction through operational management and coaching.
Responsibilities
- Lead and manage a Back Office team responsible for processing administrative files
- Structure, plan and oversee daily operations
- Organize managerial routines (team meetings, 1:1s, objective tracking, skills development)
- Manage workload, absences, training, and minimize turnover
- Monitor individual and team performance through KPIs
- Maintain and update team dashboards
- Analyze results and issues to define action plans
- Ensure high-quality case processing and accurate updates to the knowledge base
- Actively participate in recruitment
- Implement clear, structured onboarding
- Monitor employee development during and after the probation period
- Work closely with HR, Product, Legal and Sales teams
- Participate in client visits and represent the team at committees
- Manage escalations and advocate client needs internally
Requirements
- At least 3 years' experience in team management, ideally in a structured administrative or operational environment
- Ability to lead, organize, make decisions and support the team
- A confident managerial stance that is both supportive and demanding
- Strong customer-service orientation and attention to detail, with a desire to help others grow
Benefits
- Swile card (meal card)
- Gymlib subscription
- Alan health insurance
- Remote work up to 2 days/week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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