Referral Manager enhancing veterinary referral experiences for clinics and veterinarians at AniCura. Focused on operational excellence in a high-impact environment.
Responsibilities
Own and elevate the national referral experience
Partner with clinics to create a seamless referral process
Implement and optimize the referral portal and reception policy
Ensure easy, fast, and professional referral process for veterinarians
Improve connection between referral and hybrid clinics
Collaborate with the Client (Marketing) Team for website updates
Requirements
Proven experience as an Operator in healthcare/hospitals/Veterinarian or similar
Passion for Pets and animal care
Veterinary sector knowledge / strong affinity with veterinary medicine
Strong relationship-building, stakeholder management and excellent communication skills
Results-driven, focused on NPS & relationship outcomes & KPI’s
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