Director of Product Quality Management at Johnson & Johnson. Leading investigation and resolution in product quality management and compliant processes.
Responsibilities
Act as complaint investigation process SME by providing technical, quality and compliance expertise for investigation, documentation and resolution/closure of Product & Signal Complaint Investigations within the PQM Team
Ensure that deviations & complaints are timely and properly investigated such that the internal and external customer expectations are met
Lead the application and integration of structured root cause problem‐solving methodologies to (Fishbone, 5 Whys, etc.) to all Product & Signal Complaint Investigations identified through PQV established processes
Act as process SME for Nonconformances and/or CAPAs raised as part of Product & Signal Complaint Investigations identified through PQV established processes
Work directly with PQIs/PQOs and device engineers’ teams to ensure product knowledge of Synthetics, Proteins and Cell and Gene therapies are core to all end of end Root Cause Analysis investigations
Work as part of a cross functional Investigation team to drive critical thinking and end-to-end accountability of product and signal complaint investigations
Work with the organization to identify resources to support RCA investigations and resulting actions
Develop and maintain proficiency in the COMET
Monitor nonconformance and CAPA deliverables / timelines for functional area by running reports, communicating upcoming deadlines to record owners and escalating concerns to management as appropriate to actively drive compliance
Escalate any issues, as needed, to the PQM CAPA Review Board and attend the meetings if required.
Requirements
Requires a BA/BS in Science/Engineering
Master’s degree in life science study or equivalent experience is preferrable
Minimum of 7 years’ experience previous Pharmaceutical Industry experience is required
At least 7 years of GXP experience within clinical research and development and/or quality assurance
Up-to-date knowledge and in-depth understanding of relevant pharmaceutical legislation, legislation related to cGMP regulations (Eudralex, ICH, Ph.Eur., USP, etc) at global, regional and national levels
Strong analytical thinking, decision-making and leadership skills
Excellent verbal and written communication skills to negotiate and communicate with customers and partners
Able to apply appropriate risk assessment strategies to manage business & compliance priorities and translate them into actionable items and an action plan
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