Director of Fund Administration leading gifts and grants operations for the Jewish Federation Bay Area. Collaborating with teams to drive operational excellence and modernization.
Responsibilities
The (Senior) Director of Fund Administration leads gifts and grants operations, ensuring exceptional donor service, efficient workflows and full regulatory compliance.
This role oversees a team responsible for supporting ~1,100 funds and philanthropic vehicles and administering 10,000+ grants annually.
Partnering closely with Philanthropy, Finance, Data Operations, and IT, this leader drives operational excellence and modernization through Salesforce-based grants management, NetSuite fund accounting, and a donor portal.
The role reports to the Chief Operations Officer.
Oversee end-to-end grants management and gift processing across all fund types and ensure compliance with IRS regulations, internal policies, and best practices.
Set service standards and donor interaction models to deliver accurate, timely, high-quality support.
Requirements
Experience using Salesforce
Demonstrated track record of successfully streamlining and automating processes
Experience managing an operational environment positioned for scale and optimization
Enthusiasm for leveraging AI and emerging technologies to drive efficiency and maximize productivity
Experience creating and analyzing production reports to understand volume trends, capacity constraints, and workforce planning needs
Bachelor’s degree
10+ years of relevant experience including 3+ years of progressive leadership experience.
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