Salesforce Administrator managing day - to - day configurations and improvements for S&P Global Mobility's CRM system. Supporting user needs and ensuring data quality across various departments.
About the role
- Senior Salesforce Administrator overseeing commercial Salesforce systems at ITRS based in London. Driving improvements for sales processes and supporting system integrations.
Responsibilities
- Work across the commercial ecosystem to ensure changes are scalable, maintainable, and aligned with architecture best practices.
- Drive ongoing improvements to Salesforce to ensure it remains the single source of commercial truth at ITRS.
- Support systems that are tightly integrated with Salesforce and critical to GTM execution, such as Clari, Apollo, and ZoomInfo.
- Ensure integrations remain stable, monitored, and fit for purpose as the ecosystem evolves.
- Partner with our teams and vendors to troubleshoot issues and implement improvements.
- Provide guidance on best practice usage, scalable configuration, and process improvement.
- Provide daily user support, troubleshoot issues, and implement solutions.
Requirements
- Essential:
- A highly technical and proactive approach, with the ability to work independently and deliver consistent, high-quality outcomes.
- 4+ years as a Salesforce Administrator, with expertise in Sales Cloud.
- Certifications: Salesforce Administrator (ADM 201) required.
- Expertise in Salesforce configuration (Flows, Lightning Experience, formula fields).
- Experience with data management (Data Loader, Workbench) and deployment tools (Gearset).
- Familiarity with AppExchange tools, third-party integrations, and Salesforce security models.
- Experience communicating ideas clearly, collaborating with diverse teams, and building trusted relationships across all organisational levels.
- Experience identifying challenges, proposing practical solutions, and implementing improvements to achieve impactful results.
- Desirable:
- Expertise in Service Cloud, Agentforce, CPQ and Certinia.
- Certifications: Advanced Administrator (ADM 211), Salesforce Platform App Builder, Salesforce Service Cloud Consultant, and AI Specialist.
- Experience with Prompt Builder.
Benefits
- Health Insurance and Dental Health Cover for you and your dependants
- Employee Assistance Programme
- Pension
- Flexible Hybrid Working
- Enhanced Parental Leave
- Travel Insurance
- Life Assurance
- Income Protection
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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