Creative Student Assistant supporting campaign development and execution at pilot. Involves content creation and collaboration on social media campaigns using various tools.
About the role
- Service Designer role focused on improving and integrating services in a complex healthcare ecosystem. Requires solid experience in Service Design and consultative profile.
Responsibilities
- Lead end-to-end Service Design activities, such as journey mapping, service blueprints, identifying friction points, and designing opportunities.
- Conduct discovery, immersion, qualitative research, and facilitate workshops with users and stakeholders.
- Work closely with strategic partners, translating needs into viable solutions.
- Provide consultative support to regional clients and strategic accounts, including frequent alignments and delivery follow-up.
- Collaborate with product, technology, and business teams to ensure consistent experiences.
- Produce strategic artifacts: journey maps, flows, prototypes, specification documents, and discovery inputs.
- Monitor experience metrics and contribute to continuous service improvement plans.
Requirements
- Proven experience in Service Design, CX, or Product Discovery.
- Skilled in conducting interviews, research, co-creation sessions, and facilitation.
- Strong client-facing skills and ability to manage expectations.
- Proficiency with tools such as Miro, Figma, Notion, Jira, and similar collaboration/design platforms.
- Experience working in multi-stakeholder environments and integrating services.
- Preferred: Experience in healthcare, telemedicine, wellness, or corporate benefits.
- Intermediate to advanced English.
- Knowledge of experience metrics (NPS, CES, etc.).
Benefits
- Work model: Hybrid – onsite 3x per week at Berrini (São Paulo).
- Contract: PJ (contractor) via Iterative.
- Support: Backed by our Software Factory to enable and implement solutions.
- Benefits: 12 paid business days of leave after 12 months of contract.
- Equipment: Provided by the company.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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